Your choice to receive care remotely
Teleconsultation Consent
Effective and last updated: 11 August 2026
What you are consenting to
By booking and joining an audio or video appointment, you ask Santham Wellness to coordinate a remote clinical consultation. Before or at the start of the appointment, you may be asked to confirm your name, age, location, contact details, chosen format, and consent verbally or electronically.
You may ask questions before agreeing. You may withdraw consent before or during the consultation, although the consultation fee and cancellation policy may still apply to time already reserved or used.
How teleconsultation differs from a clinic visit
Audio and video calls allow history-taking, discussion, visual observation where available, report review, advice, and follow-up. They do not allow every physical examination or measurement that may be possible in a clinic.
The clinician may advise an in-person examination, laboratory test, imaging, emergency assessment, or referral. Remote consultation should stop when continuing online would not be clinically appropriate.
Technology and privacy
Teleconsultation depends on devices, internet or telephone networks, and communication providers. Interruptions, delay, reduced audio or video quality, or unauthorised access are possible despite reasonable safeguards.
Join from a private setting, use your own secure device where possible, and tell the clinician if another person is present. Neither party should record, photograph, livestream, or share the consultation without the informed permission of everyone involved and a lawful purpose.
Information and identity
You agree to provide information that is accurate to the best of your knowledge, including symptoms, medicines, allergies, medical conditions, reports, and changes that may affect safety. The clinician may request reasonable identity or age confirmation.
Do not submit another person’s information or attend on their behalf unless they have authorised it and the care team confirms that the arrangement is appropriate.
Prescriptions and follow-up
Any prescription or treatment recommendation depends on the clinician’s assessment and applicable professional rules. A clinician is not required to prescribe medicine merely because a consultation fee has been paid.
You remain free to seek a second opinion. Follow-up, tests, medicines, delivery, and referrals may involve separate arrangements or costs that should be explained before you decide.
Emergency and regulatory context
Teleconsultation is not an emergency service. If urgent or severe symptoms arise, contact an appropriate local emergency service or hospital rather than waiting for a scheduled call or WhatsApp reply.
This consent information is informed by India’s Telemedicine Practice Guidelines, which recognise audio, video, and text tools while maintaining the same core professional principles across communication methods.
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